HOW YOUR ORDER WORKS

Everything at House of Saint Brown is made to order. Nothing is mass produced. Nothing sits in a warehouse. When you place an order, it gets made for you.

Here is what happens next:

1. Order Confirmed

You will receive an order confirmation by email straight away. Your order is now in the system.

2. Your Order Goes Into Production

We send your order directly to our production team. Your piece is made, finished, and quality checked before it leaves.

3. Dispatched & Tracked

Once your order is ready, it is dispatched and you will receive a tracking number by email so you can follow it every step of the way.

4. Delivered

Your order arrives. Saint Brown, made for you.

Estimated timeframe: 7 to 14 working days from order to delivery.
Need it faster? Contact us and we will do what we can.

SHIPPING

United Kingdom

Free standard delivery on orders over £100.
£2.95 on orders under £100.
Premium next day delivery £6.95 (order before 12pm, excludes weekends).

Europe

Standard international from £12.95.

Worldwide

Standard international from £18.95.

All orders include tracking. You will receive your tracking number by email on the day of dispatch.

RETURNS & EXCHANGES

Because every piece is made to order, we do not accept returns for change of mind. Every order is made specifically for you.

We do accept returns in the following cases:

• You received the wrong item
• Your item arrived damaged or faulty

In either case, contact us within 7 days of receiving your order at clientservices@saintbrownclub.com with your order number and a photo. We will sort it straight away.

Exchanges

If you need a different size, contact us as soon as possible after ordering and before production begins. We will do everything we can to accommodate you.

Faulty or damaged items

We will replace or refund in full. No questions.

CONTACT

For anything order related, reach us at clientservices@saintbrownclub.com.
We respond within 24 hours.